The Branch Claims Representative II investigates, evaluates and determines the appropriate disposition of all types of claims, with varied levels of complexity, arising out of the Company’s business. This job also provides service to agents, insureds, and others in the course of handling those claims to their conclusion. Work is performed under limited supervision.

Responsibilities

• Assemble facts, determine coverage, evaluate the amount of loss, and analyze legal liability.
• Study insurance policies, endorsements, and forms and apply coverage analysis skills.
• Demonstrate proficient knowledge of claim handling procedures and skills in claim negotiations and settlements.
• Deliver a high level of customer service to agents, insureds, and others.
• Meet with people involved with claims, sometimes outside of our office environment.
• Obtain and maintain appropriate adjuster’s license(s) as required.
• Handle claims activities and investigations by phone, mail, and occasional on-site investigations.
• Use technology-based information for reference, enter information into computer systems, and apply specialized skills, including but not limited to property estimating, auto estimating, and use of computer-based programs as tools.
• Utilize experience to devise alternative approaches to providing service, dependent upon the circumstances.

• Bachelor’s degree or several years of experience or training that the Company considers sufficiently related; or the equivalent combination of education and such related experience is required

• A minimum of two years of experience as a Branch Claims Representative 1 or a minimum of three years of insurance claims experience is required
• Ability to understand verbal and/or written instructions and to carry tasks to completion.
• Ability to read and interpret documents such as policy and procedure manuals.
• Professional telephone manner
• Proficient in Excel and PC Windows environment
• Ability to work together in a team setting on shared tasks
• Ability & desire to obtain a P&C Adjuster license

Concord Group employees are eligible for a comprehensive total compensation package including but not limited to medical, vison, dental, life, and disability insurance. We offer a generous Paid Time Off Program that includes vacation, personal, sick time and holiday pay. Invest in your future with our competitive 401(k) plan with company match!

About Us

As a leading regional provider of property and casualty insurance, The Concord Group helps protect the families and small businesses that enable our communities to thrive. Our positive work environment, competitive benefits, and rapid growth make The Concord Group a great place to build your career.

The Concord Group is an Equal Opportunity Employer. The Concord Group participates in E-Verify.